Responsible Gaming

Responsible gaming means treating all forms of gambling-style entertainment as a leisure activity, not a way to earn money or solve financial problems. The purpose of this responsible gaming page for the Fortune Coins profile is to help you observe your own behaviour, understand the risks, and make informed, conscious choices before you decide whether to engage with any gambling-like product.

Fortune Coins is a sweepstakes-style social casino operated via fortunesco.com by Social Gaming LLC (Delaware, USA, File No. 6358387). It is not licensed by the UK Gambling Commission and does not lawfully accept players who are resident in the United Kingdom. Access from the UK is prohibited, including by VPN or other technical means. This page is therefore provided to UK visitors for information and harm-prevention only and must not be read as an invitation or encouragement to register or play.

Where Fortune Coins is lawfully accessible (currently in parts of North America), the operator seeks to support players by providing information, voluntary control tools and access to customer support. For UK residents, the most important protections are to avoid unlicensed sites altogether, to use UK self-exclusion and blocking tools, and to contact independent professional support services if you have any concern about your own or someone else's gambling behaviour.

Risk Awareness

Problematic gambling can develop gradually and often begins with apparently harmless play. Whether you are using a UK-licensed gambling site or attempting to access offshore platforms (including any access to fortunesco.com from the UK, which is prohibited), you should pay close attention to early warning signs. The more of the following indicators apply to you, the higher the risk that your behaviour is no longer purely recreational:

• Thinking about gambling or casino-style games frequently, even when you are at work, studying or with family and friends.
• Spending more time or money on gambling-style activities than you originally planned, and finding it hard to stop at a pre-set limit.
• Chasing losses by increasing stakes, extending sessions, or opening new accounts or using VPNs to reach additional sites.
• Feeling restless, irritable or anxious when you cannot gamble, or when you try to reduce or stop.
• Hiding or downplaying your gambling from family members, partners, friends or colleagues, or lying about the amounts spent.
• Borrowing money, selling possessions or missing essential payments (rent, bills, loans) because of gambling-related expenditure.
• Gambling as a way to escape from stress, low mood, loneliness or other emotional difficulties.

The fact that Fortune Coins operates as a sweepstakes-style social casino rather than a traditional UK-licensed gambling operator does not remove these risks; extended play, money spent on packages and focus on potential redemptions can still cause significant harm, especially for UK users who attempt to circumvent regional restrictions and receive no UK regulatory protection.

Quick self-assessment test (for personal reflection only):

• In the last 12 months, have you spent more time or money on casino-style games than you can comfortably afford?
• Have you tried to cut down or stop gambling-style play (including on sweepstakes or social casinos) but found that you could not?
• Do you ever gamble or play casino-style games to escape from problems, stress, depression or anxiety?
• Have your gambling activities caused financial, relationship, work or study problems?
• Have you used borrowed money, credit, or funds for essentials (rent, bills, food) to pay for gambling or related purchases?
• Have family members, friends or colleagues expressed concern about your gambling or the time you spend on such activities?

If you answer "yes" to one or more of these questions, you should consider taking an immediate break, not using unlicensed sites, seeking independent professional help, and using the tools and resources outlined below.

Limits & Tools

Responsible play begins with clear, realistic limits on the time and money you are willing and able to spend on gambling-style entertainment. In the United Kingdom, only UKGC-licensed operators are required to provide specific safer gambling tools. Fortune Coins, operating via fortunesco.com, does not hold a UKGC licence and does not lawfully accept UK players. Any limits or tools described below apply only where the platform is lawfully available (currently certain parts of North America) and are not supervised by the UK Gambling Commission. UK residents should not attempt to access fortunesco.com and should instead use tools provided by UK-licensed operators and independent blocking services.

Deposit and spend limits

Where access to fortunesco.com is lawful, players are strongly encouraged to set conservative limits on any spend associated with sweepstakes or social casino play. Typical steps on a platform providing such controls may include:

1. Access your account settings: Log in and navigate to the "Account", "Profile" or "Responsible Gaming" section (exact wording may vary by platform implementation).
2. Select limits: Choose the option labelled "Deposit limits", "Purchase limits" or "Spending limits", where available.
3. Choose a period: Set separate limits for daily, weekly and monthly spend. A conservative approach is to choose the lowest amount that fits comfortably within your discretionary entertainment budget.
4. Enter numeric amounts: Type the maximum amount (for example, a daily limit of £10, a weekly limit of £40 and a monthly limit of £120, or lower). Once confirmed, responsible operators will not allow you to exceed these thresholds during the relevant period.
5. Confirm and wait: In line with safer gambling practice, increases to existing limits should apply only after a cooling-off period (for example, 24 hours), whereas decreases may apply immediately.

These tools are voluntary controls provided at the operator's discretion and, for Fortune Coins, are not governed by UK regulation. They must never be viewed as a guarantee of safety, particularly for UK residents, who should not use the site at all.

Time limits and session management

Excessive time spent on casino-style games can be just as harmful as excessive spend. Where permitted and available, you should use time management tools to restrict session length and ensure regular breaks:

• Session timers: Some platforms allow you to enable a timer that tracks how long you have been logged in and playing. Configure prompts at fixed intervals (for example, every 30 or 60 minutes) reminding you of the time spent and offering an easy way to log out.
• Daily time limits: If supported, set a maximum total play time per day (for example, 60 - 90 minutes). Once such a limit is reached, you should log out and not attempt to override the limit or switch devices or accounts.
• Personal alarms: Even if a platform does not offer built-in timers, you can set alarms on your phone or use external apps to remind you to stop playing.

Short "Time-Out" breaks

If you feel your play is starting to get out of control, a short enforced break can help you reflect before harm escalates. On platforms that provide a "Time-Out" feature, typical steps may include:

1. Go to your account or responsible gaming area and choose "Time-Out", "Take a break" or a similar option.
2. Select a break duration, such as 24 hours, 48 hours or 72 hours. Choose the longest period you think you will realistically respect.
3. Confirm your choice. During this time, you should be unable to log in, make purchases or play games. Respect the break and do not attempt to open other accounts or use a VPN.

For UK residents, the safest short-term measure is to avoid all online gambling entirely, use independent blockers (such as Gamban or BetBlocker) and reach out to UK support services rather than relying on voluntary tools at unlicensed offshore sites.

Self-Exclusion

Self-exclusion is a stronger protective measure designed for situations where setting limits or taking short breaks is no longer enough. By self-excluding, you request that an operator blocks your access to its services for a fixed period or permanently. In the United Kingdom, the primary self-exclusion tool for online gambling is the national scheme GAMSTOP, which covers UKGC-licensed operators. Fortune Coins, operated via fortunesco.com, is not UKGC-licensed and does not lawfully accept UK customers, so UK residents should rely on GAMSTOP and not attempt to use fortunesco.com at all.

Where self-exclusion is offered by an operator in permitted jurisdictions (for example, for North American players using Fortune Coins lawfully), a typical step-by-step process may be:

1. Locate the self-exclusion section: Log in and navigate to "Responsible Gaming", "Account settings" or "Self-Exclusion". This may appear in the main menu, profile area or help centre.
2. Choose the exclusion period: Select a fixed term that reflects the seriousness of your concerns. Common options range from 6 months, 1 year or 5 years up to a lifetime (permanent) exclusion.
3. Read the information carefully: Before confirming, review what self-exclusion means on that platform, including whether any balances remain accessible and how communications are handled.
4. Confirm your decision: You may be asked to tick a box or re-enter your password to confirm that you understand the consequences. Once confirmed, the decision should be irreversible for the chosen period.
5. System enforcement: After activation, you should be prevented from logging in, creating new accounts using the same details, or receiving promotional communications from that operator.

Consequences of self-exclusion generally include:

• No login or play: You will not be able to access your account or participate in games for the duration of the exclusion.
• Restrictions on withdrawals: Handling of any remaining balances is governed by the operator's terms and the laws of the jurisdiction in which it operates. For Fortune Coins, player funds are not protected under UK law, and there is no UKGC requirement to segregate funds. UK residents who circumvent geo-restrictions may therefore have no recourse for refunds.
• Marketing communications: Reputable operators will stop sending promotional messages to self-excluded customers, although you may still receive essential service or legal notices.

To request self-exclusion or discuss stronger account restrictions at fortunesco.com in a jurisdiction where this is lawful, you should contact the support team using the communication channels set out on the site or in the Terms and Conditions. UK residents should instead use GAMSTOP and avoid any interaction with unlicensed operators.

Support Resources

If you are based in the United Kingdom and are worried about your gambling or your use of casino-style products (including any attempts to access fortunesco.com or other offshore sites), you should prioritise contact with independent, free and confidential support organisations. The services below are separate from Fortune Coins and provide professional advice, counselling and peer support.

Local Support - United Kingdom

• National Gambling Helpline (GamCare): Call 0808 8020 133 free of charge from within the UK, 24 hours a day, 7 days a week. Trained advisers offer confidential advice, emotional support and can help you plan practical next steps. Live chat and further resources are available at www.gamcare.org.uk.
• NHS National Problem Gambling Clinic: The NHS provides specialist gambling treatment services. You can speak to your GP about a referral or visit www.nhs.uk for information about NHS gambling support.
• Emergency help: If you are in immediate danger or experiencing a mental health crisis (for example, thoughts of self-harm or suicide linked to gambling), contact emergency services on 999, or call the Samaritans 24/7 on 116 123, or use NHS 111 for urgent medical advice.

International Support Organisations

The following organisations provide online, often multilingual, support that you can access from the UK and other countries. They operate independently of Fortune Coins and can be contacted whether or not you continue to play any form of gambling or gaming product.

National self-exclusion schemes

• United Kingdom - GAMSTOP: Visit www.gamstop.co.uk to self-exclude free of charge from all participating UKGC-licensed online gambling companies for periods of 6 months, 1 year or 5 years. GAMSTOP does not cover unlicensed offshore operators such as fortunesco.com; attempting to use such sites from the UK may expose you to increased risk and no regulatory protection.
• Spain - RGIAJ: The Registro General de Interdicciones de Acceso al Juego (RGIAJ) allows residents in Spain to self-exclude from licensed Spanish gambling operators. Information is available through the Spanish gambling regulator's website. While this is primarily relevant for users located in Spain, it illustrates the importance of using official national exclusion registers where you live.

Blocking and filtering software

• Gamban: A paid blocking application that can be installed on multiple devices to restrict access to gambling websites and apps, including many offshore operators. Visit www.gamban.com for details.
• BetBlocker: A free charity-run blocking tool that allows you to block access to a wide range of gambling sites and apps for a chosen period. More information is available at www.betblocker.org.
• Device-level controls: You can also use parental controls, app store restrictions and browser filters to prevent access to gambling content, especially on shared devices or where children may be present.

Family and friends support

If someone close to you is affected by gambling, you do not need to handle the situation alone. Several organisations provide specific support for family members and friends, including moderated forums and one-to-one help. Further details and guidance on approaching a loved one are set out in the "Help for Family" section below.

All of the support organisations mentioned above operate independently of Fortune Coins and Social Gaming LLC. Contacts are confidential within the limits of the law, and seeking help will not affect your legal rights or create any obligation to continue gambling.

Help for Family

Gambling-related harm rarely affects only the person who gambles. Partners, children, parents and friends often experience financial stress, emotional distress and a breakdown of trust. If you are concerned about someone who may be gambling problematically - whether on UK-licensed sites, social casinos, or unlicensed offshore platforms such as fortunesco.com accessed in breach of regional restrictions - you can take careful, compassionate steps to support them and protect yourself.

Approaching a difficult conversation

• Prepare your thoughts: Before speaking, write down specific behaviours you have observed (missed bills, secrecy about finances, long hours online) and how they make you feel. Focus on facts rather than accusations.
• Choose a calm time and place: Avoid starting the conversation during or immediately after gambling activity or in the middle of an argument. Choose a private, calm moment.
• Use "I" statements: Express your concerns in terms of your own feelings and observations ("I feel worried when...") rather than blaming language ("You always...").
• Listen actively: Allow the person to speak without interruption. They may initially deny or minimise the issue; keep the tone non-judgmental while remaining honest about the impact on you and others.
• Set clear boundaries: Protect yourself by setting limits on financial support, access to shared accounts and other areas where their gambling may harm you or your family.

Getting them engaged in support

• Offer practical options: Suggest contacting the National Gambling Helpline (0808 8020 133), using live chat at GamCare, or speaking with a GP about a referral to specialist services.
• Encourage use of blocking tools and self-exclusion: Support them in signing up to GAMSTOP and installing Gamban or BetBlocker, and in closing or self-excluding from any unlicensed sites they may have used.
• Avoid taking full control: You can help them take the first steps but cannot recover for them. Sustainable change requires their voluntary commitment.

Support resources for families

• GamCare - affected others: GamCare provides specific support for family members and friends, including online forums and one-to-one help. See www.gamcare.org.uk/get-support.
• GamAnon / Gamblers Anonymous family groups: Support groups and meetings (both in-person and online) for relatives of people with gambling problems are accessible via www.gamanon.org.uk and www.gamblersanonymous.org.
• Gambling Therapy - friends and family: Gambling Therapy offers online support groups, forums and information for those affected by another person's gambling at www.gamblingtherapy.org.
• Professional counselling: You may also seek private counselling or therapy for yourself, with practitioners experienced in addiction and family systems. Your GP or the organisations above can help you find appropriate services.

Remember that your own safety and wellbeing are priorities. It is appropriate to seek help even if the person you are worried about is not yet ready to change their gambling behaviour.

Operator's Commitment

Fortune Coins, operated via fortunesco.com by Social Gaming LLC (Delaware, File No. 6358387), operates as a sweepstakes-style social casino primarily targeting users in North America and does not hold a remote gambling licence from the UK Gambling Commission. UK residents are strictly prohibited from registering or playing, and any attempt to access the platform from the UK, including via VPN, falls outside UK regulatory protection and the UK dispute resolution framework.

In jurisdictions where access is lawful, Fortune Coins aims to promote safer play by:

• Monitoring behavioural indicators: Analysing aggregated account activity (such as frequency and value of purchases, length of sessions, rapid repeated transactions or unsuccessful payment attempts) to identify patterns that may signal elevated risk.
• Issuing on-site warnings: Displaying on-screen messages that remind players of time spent, encourage the use of limits or breaks, and refer to responsible gaming information where concerning patterns emerge.
• Providing voluntary controls: Offering tools such as limits, time-outs and self-exclusion (where available) to help players manage their own behaviour. These tools are not mandated by UK regulation and may differ from those offered by UKGC-licensed operators.
• Training support staff: Equipping customer support teams, where possible, to recognise signs of problem gambling in their interactions and to signpost players to independent professional support services.

Proactive contact with players may occur, in permitted jurisdictions, where internal monitoring identifies elevated risk indicators, such as:

• Sudden, significant increases in spending or session time over a short period.
• Repeated attempts to reverse withdrawals or chase losses.
• Multiple payment method failures or signs of financial distress in communications with support.
• Information suggesting that a player may be accessing the platform from a prohibited territory (including the UK).

In such cases, the operator may contact the player via in-platform messaging or email to highlight available responsible gaming tools, recommend a break or self-exclusion, or in serious cases restrict or close the account to reduce harm and comply with territorial restrictions. This contact is discretionary, does not replace the player's own responsibility to control their behaviour, and does not create rights or protections under UK law. UK residents should not rely on offshore operators for protection and must instead use UK regulatory tools and independent support resources.

Updates

Responsible gaming practices, legal requirements and the operational status of fortunesco.com in various jurisdictions may change over time. The information on this page reflects the position known to Fortune Coins as of the date stated below and is based on data verified in June 2025 and intended to remain valid, unless superseded, through 2026.

Where you are a player in a jurisdiction where Fortune Coins is lawfully accessible, you may be informed of significant changes to responsible gaming policies, terms and conditions or access restrictions through one or more of the following channels:

• E-mail notifications: Messages sent to the registered email address on your Fortuna Coins account, outlining key changes and the date they take effect.
• On-site banners and pop-ups: Notices displayed when you log in to fortunesco.com, which may require you to acknowledge that you have read the updated information.
• Updates to legal pages: Revisions to the Terms and Conditions, Privacy Policy and Responsible Gaming page, accessible via links in the footer of the site.

For visitors from the United Kingdom, this page is provided for information and harm-prevention only. It does not signal that Fortune Coins is available to UK residents. You should review it periodically alongside up-to-date guidance from the UK Gambling Commission and independent support organisations.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions or concerns about responsible gaming in relation to Fortune Coins, or if you wish to request additional protective measures on an existing account in a jurisdiction where access is lawful, you should contact the operator using the channels listed on its official website and in its Terms and Conditions. At the time of writing, the available data for Fortune Coins does not specify a dedicated responsible gaming phone number or email address.

• Visit the official website at https://fortunesco.com and navigate to the "Contact", "Help" or "Support" section to find the most current contact options.
• Consult the Terms and Conditions at https://fortunesco.com/terms-and-conditions (and, where relevant, any legacy references to https://fortunecoins.com/terms-and-conditions) for up-to-date support details.
• When contacting support, clearly state that your enquiry relates to "Responsible Gaming / Self-Control" so that it can be prioritised appropriately.

For the purposes of the Fortune Coins profile, you may also use the following feedback form template to structure your self-control and support requests. The actual processing of submissions will depend on the configuration and contact endpoints implemented on fortunesco.com:

Responsible Gaming - Self-Control & Support Request

Name (optional):


Contact e-mail:


Subject:


Your message:


Submit request

Please note that submitting a form or contacting support does not create UK-specific legal rights or remedies. UK residents should not register or play on fortunesco.com and should instead contact UK support organisations such as GamCare and use national tools such as GAMSTOP, Gamban and BetBlocker for protection.