Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with Social Gaming LLC, the operator of the Fortune Coins social casino made available via fortunesco.com, including any UK-facing informational pages such as the Fortune Coins project page (collectively, the "Website"). These Terms are effective as of 6 November 2025 and are intended for informational transparency for visitors from the United Kingdom. UK residents are strictly prohibited from registering or playing, and no gambling services are lawfully offered in the United Kingdom.

By accessing or using the Website from any permitted jurisdiction, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, you must not create an account or use any services on the Website. For visitors located in the United Kingdom, these Terms explain the status of the operator and associated risks in circumstances where you might attempt to access the Website despite being prohibited from doing so.

Definitions

For the purposes of these Terms, the following expressions have the meanings set out below. These definitions apply whether they are used in the singular or plural, and whether or not capitalised, unless the context requires otherwise.

Operator means Social Gaming LLC, a limited liability company registered in Delaware, USA (File No. 6358387), which owns and operates the Website and the Fortune Coins social casino product available via fortunesco.com.
Website means the online platform operated by the Operator, currently accessible at https://fortunesco.com and related pages, including the Fortune Coins informational project page.
User or Player means any natural person who accesses the Website, creates an account, or otherwise uses the services in a jurisdiction where such use is legally permitted. For the avoidance of doubt, residents of the United Kingdom must not become Users or Players.
Account means the personal profile created by a User on the Website, enabling access to social casino gameplay, sweepstakes-style promotions, and associated features, subject always to territorial eligibility rules.
Virtual Currency means any non-monetary digital credits, tokens, or "coins" made available on the Website for entertainment gameplay or sweepstakes entry purposes. Virtual Currency has no real-world monetary value except as expressly stated in sweepstakes rules for prize redemption.
Bet or Wager means, in the specific context of the Website, any gameplay action or sweepstakes entry where a User stakes Virtual Currency or uses a play opportunity for the chance to win additional Virtual Currency, entries, or prizes.
Bonus means any promotional benefit, including additional Virtual Currency, free entries, discounts, or other incentives that are credited to a User's Account under a promotion, campaign, or loyalty programme and which is subject to specific terms, including wagering, usage, and expiry conditions.
Wagering Requirements means the conditions that specify the total value or quantity of Bets or Wagers that must be placed using a Bonus or Virtual Currency before any associated prize, redemption, or withdrawal (where available) can be requested.
Permitted Jurisdictions means those countries or territories where the Operator lawfully offers its sweepstakes-style social casino services, which currently include specified parts of the United States and Canada, and expressly exclude the United Kingdom, Washington, Idaho, Michigan, Quebec, Ontario, and any other prohibited territory listed on the Website from time to time.
Prohibited Territories means jurisdictions in which the Operator does not offer services, does not hold a local gambling licence, or otherwise restricts access. As of the Effective Date, the United Kingdom is a Prohibited Territory, and the Operator does not hold a UK Gambling Commission ("UKGC") licence.

Account Registration

Eligibility and Territorial Restrictions

Age requirement: You must be at least 18 years old (or the higher age required by law in your place of residence) to register an Account and use the services. By attempting to register, you represent that you meet this minimum age requirement.
Territorial eligibility: Only individuals located in Permitted Jurisdictions may create an Account or use the services. Residents of the United Kingdom are strictly prohibited from registering, depositing, playing, or redeeming any prizes. The Operator does not hold a UKGC remote gambling licence and does not offer regulated gambling services in the UK.
VPN and circumvention: You must not use VPNs, proxies, or any other technology to disguise or misrepresent your location or eligibility. If you are in the United Kingdom or any other Prohibited Territory, you must not attempt to circumvent geo-blocking or access restrictions.

Account Creation Process

Registration details: To create an Account, you may be required to provide information including your name, date of birth, country and address of residence, email address, and a password. You must ensure that all information is complete, accurate, and up to date.
Email verification: The Operator may require you to verify your email address or other contact details before granting full access to your Account. Verification links or codes sent by email or SMS must be kept secure and not shared with third parties.
Location verification: The Operator may use technical tools such as IP address checks, device geolocation, and other methods to determine your location. If the Operator believes that you are in a Prohibited Territory, including the United Kingdom, your registration request or access may be refused, suspended, or terminated.

Know Your Customer (KYC) and Verification

Identity checks: The Operator may request identity verification documents (for example, government-issued ID, proof of address, and proof of payment method ownership) to comply with applicable laws, verify eligibility, and protect against fraud.
Cooperation: You agree to provide any requested KYC documents promptly and to ensure they are genuine and not altered. Failure to provide satisfactory documentation may result in suspension, restricted functionality, or closure of your Account.
Additional verification: The Operator may conduct further checks at any time, including when large prize redemptions are requested, suspicious activity is detected, or where required by applicable law or internal policies.

Account Security and User Obligations

Password security: You are responsible for maintaining the confidentiality of your login credentials. You must not share your Account, password, or verification codes with any other person or allow any other person to use your Account.
Notification of compromise: If you suspect that your Account has been compromised, accessed by a third party, or used without your consent, you must immediately notify the Operator through the contact options provided on the Website and change your password.
Single account: Unless explicitly authorised by the Operator, you may hold only one Account. Duplicate accounts, false identities, or accounts opened using misleading information may be closed, and Bonuses or prizes may be voided.

Betting & Gameplay Rules

Nature of the Service

Social and sweepstakes model: The Website offers a sweepstakes-style social casino experience. Gameplay commonly involves using Virtual Currency for entertainment, and in some cases Virtual Currency may be used as entries into sweepstakes for the chance to win prizes, in accordance with specific sweepstakes rules. The service is not a traditional real-money gambling product in the sense regulated by the UKGC.
No UK licence: The Operator does not hold a UKGC licence. For visitors from the United Kingdom, no regulated gambling facilities are offered, no player funds are held under UK regulatory protection, and there is no recourse to the UKGC or UK alternative dispute resolution schemes.

Placing Bets and Gameplay

Use of Virtual Currency: To play games or make sweepstakes entries, you must have a sufficient balance of the relevant Virtual Currency in your Account. Rules on how Virtual Currency is obtained, used, and redeemed are set out on the Website and in specific promotion or sweepstakes rules.
Minimum and maximum stakes: Each game or sweepstakes may have defined minimum and maximum stakes or entry amounts in Virtual Currency. These requirements are displayed within the relevant game interface or rules and may be changed from time to time.
Irreversibility of gameplay: Once a Bet or Wager (including any sweepstakes entry) has been placed and confirmed by the system, it is generally final and cannot be cancelled or amended by you. The Operator may, at its sole discretion, void or reverse a Bet or Wager if a technical or pricing error has occurred.
Game rules: Each game has its own rules and payout tables, which form part of these Terms. By participating in any game, you agree to be bound by its specific rules as displayed on the Website.

Cancellation, Errors, and Malfunctions

Obvious errors: If the Operator reasonably determines that a result, payout, or display has arisen from a technical fault, misconfiguration, malfunction, or obvious error, the Operator may void the affected Bets or Wagers, adjust balances to the correct level, or re-run the affected game outcome where technically feasible.
System interruptions: In the event of an interruption (for example, loss of internet connection or server outage), the outcome displayed on the Operator's servers shall prevail. The Operator will use reasonable efforts to restore the service and to ensure that completed Bets or Wagers are accurately reflected in your balance.

Conduct and Chat Rules

Respectful behaviour: You must behave respectfully when using any chat, messaging, or interactive features. Insults, threats, harassment, hate speech, or any other abusive behaviour are strictly prohibited.
No fraudulent activity: You must not cheat, collude, use automated tools or bots, exploit bugs, or engage in any other form of fraudulent or unfair conduct. Suspected misconduct may result in immediate suspension or closure of your Account and forfeiture of Bonuses or prizes.
No promotion of illegal activity: You must not use the chat or any other part of the Website to promote illegal activity, including unlicensed gambling services or the sharing of methods to evade geo-blocking or other restrictions.

Bonus Terms

Bonus Eligibility and Activation

Offer availability: Bonuses, promotions, loyalty rewards, and similar offers are made available at the Operator's discretion and may be subject to eligibility criteria, such as new or existing User status, specific jurisdictions, or particular games. UK residents and Users located in Prohibited Territories are not eligible for any Bonuses or promotions.
Activation requirements: To receive or activate a Bonus, you may need to opt-in, enter a promotion code, click a designated button, or meet other criteria as specified in the offer terms. Some Bonuses may be credited automatically, while others require manual activation.

Wagering and Usage Requirements

Play-through conditions: Most Bonuses are subject to Wagering Requirements. These conditions specify the number of times the Bonus amount, or any associated Virtual Currency, must be played or used as Bets or Wagers before any associated prizes or redemptions may be requested. Wagering Requirements will be clearly stated in the specific promotion or campaign terms.
Time limits: Bonuses may be valid only for a limited period. If the Wagering Requirements are not met within the stated timeframe, the Bonus and any unredeemed associated benefits may expire and be removed from your Account.
Contribution of games: Different games may contribute differently to Wagering Requirements (for example, some games may contribute 100%, while others contribute a lower percentage or are excluded entirely). The applicable contribution rules will be set out in the relevant promotion details.

Prohibited Actions and Game Restrictions

Abuse of promotions: Bonus abuse, including opening multiple accounts, colluding with others, or using strategies that are specifically designed to exploit promotions, is prohibited. The Operator may withhold, cancel, or reclaim Bonuses and any associated prizes if abuse is suspected.
Restricted games: Certain games or game categories may be excluded from meeting Wagering Requirements. Any play on such games while a Bonus is active may not count toward Wagering Requirements and may result in the removal of the Bonus if this restriction is breached.
Combination of promotions: Unless expressly stated, Bonuses cannot be combined with other promotions, and only one active Bonus may apply to your Account at any time. The Operator may determine the order in which Bonuses are applied or removed.

Modification and Withdrawal of Bonuses

Right to amend: The Operator reserves the right to modify, suspend, or withdraw any Bonus or promotional offer at any time, subject to honouring benefits already validly earned or awarded, in accordance with applicable law.
Disqualification: If you breach these Terms, or any specific promotion rules, the Operator may disqualify you from the relevant promotion, remove the Bonus from your Account, and void any associated prizes that have not yet been redeemed.

Payments & Withdrawals

General Principles

Nature of payments: Depending on the specific model and jurisdiction, the Website may allow Users to obtain Virtual Currency through free methods (for example, log-in bonuses or promotional activities) and, in some regions, through purchases or other paid means. Any availability of paid methods will be clearly disclosed on the Website and may vary by jurisdiction.
No UK services: For visitors located in the United Kingdom, no lawful deposit, gameplay, or prize withdrawal services are offered. Any attempt by a UK resident to make payments to, or seek withdrawals from, the Website is at their own risk, without any UK regulatory protection.

Deposit Methods (Where Available)

Supported methods: In Permitted Jurisdictions, deposits or purchases of Virtual Currency, where offered, may be facilitated via supported payment methods such as debit or credit cards, e-wallets, prepaid methods, or - where clearly indicated and legally permissible - certain approved cryptocurrencies or digital payment solutions.
Fees and limits: The Operator may impose minimum and maximum transaction limits, daily or monthly caps, and (where applicable) reasonable fees. Any such fees and limits will be disclosed prior to completion of the relevant transaction.
Third-party processors: Payments are frequently processed by third-party payment providers. You may be required to agree to their terms and conditions, and the Operator is not responsible for delays or errors attributable to such providers, subject to the limitation of liability provisions in these Terms.

Withdrawals and Prize Redemptions (Where Available)

Eligibility: Only Users in Permitted Jurisdictions that offer prize redemption may request withdrawals, subject to compliance with KYC checks, Wagering Requirements, and any additional conditions set out in the sweepstakes or promotion rules. Users in the United Kingdom cannot lawfully request or receive withdrawals from the Website.
Processing times: The Operator will endeavour to process valid withdrawal or prize redemption requests within reasonable timeframes, which may vary depending on the method used, KYC requirements, and third-party banking processes. Indicative processing times may be displayed on the Website but are not guaranteed.
Reversals: The Operator may refuse, suspend, or reverse a withdrawal if it reasonably suspects fraud, misuse, breach of these Terms, errors in the payment process, or if required by law or a regulator.

Refunds and Chargebacks

General policy: Purchases of Virtual Currency are generally final and non-refundable once the transaction is confirmed, except where a refund is required by applicable consumer law or where the Operator chooses to grant a refund at its sole discretion.
Chargebacks: If you request a chargeback or reversal of a payment without valid justification, the Operator may suspend or close your Account and may deduct any associated costs, fees, or damages from your remaining balance, where lawful.
Bonus-related refunds: If a transaction associated with a Bonus is refunded or reversed, the Operator may cancel the Bonus and remove any associated Virtual Currency or prizes that were credited in reliance on that transaction.

Limitation of Liability

Operator's Obligations

Service provision: The Operator will use reasonable care and skill to provide the Website, to keep it secure, and to ensure that game outcomes are determined fairly and in accordance with the rules and relevant algorithms or randomisation methods.
Accuracy of information: The Operator endeavours to ensure that information on the Website (including rules, promotions, and balances) is accurate and up to date. However, minor errors, inaccuracies, or omissions may occur despite reasonable efforts.

Exclusions and Limitations

Technical failures: The Operator is not responsible for any failure of hardware, software, telecommunication networks, or other systems that are outside its reasonable control, including interruptions caused by your internet service provider, device, or other third parties.
Indirect losses: To the maximum extent permitted by applicable law, the Operator shall not be liable for any indirect, consequential, special, or punitive damages, or for any loss of profit, data, goodwill, or opportunity arising out of or in connection with your use of the Website.
Cap on liability: Subject to the paragraph below, and to the extent permitted by law, the total aggregate liability of the Operator to you in respect of any claim relating to the Website or these Terms shall not exceed, in the case of Users who have made purchases, the total amount you have paid to the Operator in the six (6) months prior to the event giving rise to the claim, and in all other cases the equivalent monetary value of the Virtual Currency or prizes at issue.
Non-excludable liability: Nothing in these Terms shall limit or exclude any liability that cannot be limited or excluded under applicable law, including liability for fraud, fraudulent misrepresentation, or, where applicable, death or personal injury caused by negligence.

UK-Specific Risk Notice

No UK regulatory protection: As the Operator is not licensed by the UKGC and does not offer gambling services to UK residents, there is no obligation under UK law to segregate player funds, participate in UK-based alternative dispute resolution schemes, or provide the protections that apply to licensed UK gambling operators.
Unauthorised access from the UK: If you are a UK resident and you nonetheless access the Website (for example, via VPN), you do so entirely at your own risk. You will not benefit from UK regulatory safeguards, and your ability to enforce any rights may be limited by jurisdictional and choice-of-law rules.

Intellectual Property Rights

Ownership

Content and software: All intellectual property rights in and to the Website - including its software, source code, design, graphics, trademarks, trade names, logos, game titles, text, images, audio-visual material, and other content - are owned by or licensed to the Operator and are protected by copyright, trademark, and other intellectual property laws.
Limited licence: Subject to your compliance with these Terms, the Operator grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial entertainment purposes in Permitted Jurisdictions.

Restrictions

No unauthorised copying: You must not copy, reproduce, distribute, publicly display, publish, modify, adapt, translate, create derivative works from, or otherwise exploit any part of the Website or its content without the prior written consent of the Operator.
No reverse engineering: You must not reverse engineer, decompile, disassemble, or otherwise attempt to obtain the source code of the Website's software, except to the extent that such activities are expressly permitted by applicable law and then only after providing prior written notice to the Operator.
Proprietary notices: You must not remove, obscure, or alter any copyright, trademark, or other proprietary notices displayed on the Website or associated materials.

Privacy & Data Protection

The Operator processes personal data in accordance with its privacy policy, as updated from time to time and made available on https://fortunesco.com. That privacy policy explains in detail how your personal information is collected, used, stored, and shared, and sets out your rights in relation to your personal data.

Acceptance of privacy policy: By using the Website or creating an Account in a Permitted Jurisdiction, you acknowledge that you have read and understood the privacy policy and agree that your personal data will be processed in accordance with it.
UK visitors: UK visitors must not register or use the services, but information such as IP address and device identifiers may still be processed when you access the informational pages. Such processing will be handled in line with the privacy policy and applicable data protection laws.

Changes to Terms

Updates and Notifications

Right to amend: The Operator may amend, update, or replace these Terms from time to time to reflect changes in law, regulatory guidance, operational practices, or service features.
Publication of changes: Any updated Terms will be published on the Website at or via https://fortunesco.com/terms-and-conditions (and, where relevant, mirrored from https://fortunecoins.com/terms-and-conditions). The "Effective Date" at the beginning of the document will indicate when changes come into effect.
User notification: Where changes are material and affect Users in Permitted Jurisdictions, the Operator will use reasonable efforts to notify you in advance by appropriate means such as on-site banners, pop-up notices, or email (where contact details are available).

Your Continued Use

Acceptance of changes: If you continue to use the Website after the updated Terms become effective, you will be deemed to have accepted the changes. If you do not agree with the updated Terms, you must stop using the Website and, where applicable, request closure of your Account.
UK perspective: For visitors from the United Kingdom, the publication of updated Terms serves to maintain transparency regarding status, restrictions, and risks, but does not authorise you to access services that remain prohibited.

Termination & Suspension

Operator's Rights

Suspension and closure: The Operator may suspend or close your Account at any time if it reasonably believes that you have breached these Terms, violated applicable law, misused Bonuses, engaged in fraud or cheating, used VPNs or other tools to access from a Prohibited Territory (including the United Kingdom), or otherwise acted in a way that may harm the Operator, other Users, or the integrity of the services.
Restriction of features: The Operator may, as an alternative to closure, impose restrictions on your Account (for example, disabling Bonuses, limiting deposits, or restricting gameplay) if it deems this appropriate in the circumstances.

Your Rights

Account closure: You may request closure of your Account at any time through the tools provided on the Website or by contacting customer support. The Operator will process such requests within a reasonable timeframe.
Balances on closure: On closure of your Account in a Permitted Jurisdiction, the Operator will deal with any remaining balances or pending prize redemptions in accordance with applicable law, these Terms, and the specific sweepstakes or promotion rules. For Users in Prohibited Territories, including the UK, any unauthorised access may result in forfeiture of Bonuses, prizes, or balances, subject to applicable law.

Effect of Termination

Loss of access: Upon suspension or closure of your Account, you will no longer be able to access the services or use any remaining Virtual Currency or Bonuses, except as the Operator may expressly allow in writing or as required by applicable law.
Survival of terms: Any provisions of these Terms which by their nature should survive termination (including, without limitation, provisions relating to intellectual property, limitation of liability, governing law, and jurisdiction) shall continue in full force and effect.

Governing Law & Jurisdiction

Applicable Law

Primary governing law: These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by and shall be construed in accordance with the laws of the State of Delaware, USA, without prejudice to any mandatory consumer protection rules that apply in your country of habitual residence where the services are lawfully offered.
UK visitors: For visitors located in the United Kingdom, the Operator does not intend to create a contract for gambling services. To the extent any legal relationship arises from your access to informational content, your mandatory rights under UK law are not excluded, but you acknowledge that the Operator is not a UK-licensed gambling operator and does not submit to UKGC jurisdiction.

Dispute Resolution

Initial contact: If you have a complaint or dispute relating to the Website, you should first contact the Operator using the customer support options provided on the Website, giving full details of your concern and any supporting evidence.
Courts and forums: Subject to any mandatory rights you may have as a consumer, any dispute arising out of or in connection with these Terms shall be subject to the exclusive or, where applicable, non-exclusive jurisdiction of the courts of Delaware, USA. The Operator may also agree, in its discretion, to alternative dispute resolution methods where permitted by law.
No UKGC or ADR access: Because the Operator is not licensed by the UKGC, UK consumers do not have access to UKGC dispute resolution channels or UK gambling-specific ADR schemes in relation to the Website.

Contact Information

The Operator encourages Users and visitors to contact it with any questions or concerns regarding these Terms, the status of the services, or responsible play. The primary point of reference for contact details is the Website itself.

Website: The official Website is https://fortunesco.com, where contact options, help resources, and support tools are provided.
Customer support: Customer support can be reached via the in-website help centre, support forms, or other channels indicated on the Website from time to time. Specific email addresses or telephone numbers may be updated periodically and will be communicated on the Website.
Legal entity details: Social Gaming LLC, registered in Delaware, USA (File No. 6358387). As of the Effective Date, a full postal address has not been specified in the public data; where a mailing address is required for legal correspondence, it will be set out on the Website or provided upon request through customer support.
UK visitors: If you are located in the United Kingdom and have questions regarding your inability to access or use the Website, you may contact the Operator using the general contact options on the Website for clarifications, but this does not imply the availability of services to UK residents.